Shipping & Returns

DELIVERY

We dispatch orders within 2 days of the order date. We do not ship on weekends or public holidays.

Please be aware of shipping delays due to COVID-19.

We currently only ship within Australia.

We offer a flat rate of $15.95 for shipping. Any orders over $150 will receive free shipping.

RETURNS/REFUND POLICY

As an online only store we want you to feel confident ordering with us. With that in mind our returns and refund policy is as follows.

For a full refund you must contact us via email and return the product within 7 days. The product must be returned in perfect condition. Any refund will be less the shipping cost. We recommend registered post as we can not take responsibility for any product lost in transit.

In the unlikely circumstance your ceramic product arrives broken please email us with a photo. A refund will be organised immediately.

In accordance with Australian Consumer Law we do not offer refunds if you have a change of mind, found the item cheaper elsewhere, or decided you have no use for it.